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How to Network Unlock an Xfinity Mobile Device
How to Network Unlock an Xfinity Mobile Device
Updated over 2 months ago

If you have an Xfinity Mobile device and wish to use it with another carrier, you may need to request a network unlock. Xfinity Mobile locks devices to its network to prevent unauthorized use, but eligible devices can be unlocked by following the correct process. Below is a step-by-step guide on how to unlock your Xfinity Mobile device.

Eligibility Requirements for Unlocking

Before requesting an unlock, ensure your device meets Xfinity Mobile's unlock requirements:

  1. Active Status - The device must have been active on Xfinity Mobile for at least 60 days.

  2. Account in Good Standing - Your Xfinity Mobile account must be in good standing with no outstanding payments.

  3. Device Payment Complete - If the device was financed, it must be fully paid off.

  4. Not Reported as Lost or Stolen - Devices reported as lost, stolen, or involved in fraud are not eligible for unlocking.

Steps to Unlock an Xfinity Mobile Device

Follow these steps to unlock your Xfinity Mobile device:

Step 1: Verify Your Eligibility

Check your account status and device eligibility by logging into your Xfinity Mobile account or contacting customer support.

Step 2: Contact Xfinity Mobile Support

To request an unlock code:

  • Call Xfinity Mobile customer support at (888) 936-4968

  • Chat with a representative through the Xfinity Mobile website

  • Visit an Xfinity store for assistance

Step 3: Receive Your Unlock Code

If your device is eligible, Xfinity will provide you with an unlock code and instructions.

Step 4: Insert a New SIM Card

Once you receive the unlock code, follow these steps:

  1. Power off your device.

  2. Remove the Xfinity Mobile SIM card.

  3. Insert a SIM card from your new carrier.

  4. Power on the device.

Step 5: Enter the Unlock Code

Your device may prompt you to enter the unlock code. Input the code provided by Xfinity Mobile and confirm.

Step 6: Restart and Test Your Device

Restart your device and test by making a call, sending a text, or using mobile data to ensure the unlock was successful.

Additional Notes

  • Apple Devices: iPhones do not require an unlock code. Xfinity will unlock the device remotely after approval.

  • Android Devices: Some models may require additional steps, such as entering an unlock code or restoring factory settings.

  • Carrier Compatibility: Check with your new carrier to ensure your device is compatible with their network before unlocking.

Conclusion

Unlocking your Xfinity Mobile device allows you to switch carriers and use your phone on different networks. By ensuring you meet eligibility requirements and following the proper procedure, you can successfully unlock your device and enjoy greater flexibility with your mobile service provider.

For further assistance, visit the Xfinity Mobile support page or call their customer service line.

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