If you have an AT&T-locked phone and want to use it with a different carrier, you’ll need to network unlock it. AT&T provides a straightforward process for unlocking devices, but certain eligibility requirements must be met. This guide will walk you through the steps to unlock your AT&T phone.
Eligibility Requirements
Before requesting an unlock, make sure your device meets the following AT&T requirements:
The device must be paid off – If you’re on an installment plan, your phone must be fully paid before unlocking.
The device must not be reported lost or stolen – AT&T will not unlock devices flagged as lost, stolen, or involved in fraud.
The device must not be active on another AT&T account – If the phone is tied to another AT&T account, it must be removed or disassociated.
Account must be in good standing – Your AT&T account must be active with no past-due balance.
Prepaid devices must be active for at least 6 months – If you have an AT&T prepaid phone, it must have been active on the network for at least six months.
Steps to Unlock Your AT&T Device
Step 1: Gather Your Information
You’ll need the following details to submit your unlock request:
The IMEI number of your device (Dial *#06# to find it).
The AT&T phone number associated with the device (if applicable).
The account holder’s name and email address.
Step 2: Submit an Unlock Request
Visit the AT&T Device Unlock Portal.
Select whether you are an AT&T customer or a non-AT&T customer.
Enter your device’s IMEI number.
Fill out the necessary account details and contact information.
Agree to the terms and conditions, then submit the request.
Step 3: Confirm the Request
After submitting your unlock request, AT&T will send a confirmation email to the address you provided. You must confirm your request within 24 hours by clicking the link in the email. If you do not confirm, your request will be canceled.
Step 4: Wait for Approval
AT&T typically processes unlock requests within 24-48 hours, but it may take up to five business days in some cases. You’ll receive an email notifying you of approval or rejection.
Step 5: Complete the Unlock Process
Once your unlock request is approved, AT&T will send instructions on how to complete the unlocking process.
For iPhones: The unlock is processed automatically. Simply insert a new carrier’s SIM card, and the device should recognize the new network.
For Android Devices: You may need to enter an unlock code provided in AT&T’s email.
Troubleshooting & Additional Help
If your request is denied, review the denial reason in the email and take corrective action before submitting a new request.
If you experience issues unlocking your phone, contact AT&T customer support at 1-800-331-0500 or visit an AT&T store.
Some devices purchased through promotions may have additional restrictions—check with AT&T if you're unsure.
Final Thoughts
Unlocking your AT&T phone allows you to switch carriers, use international SIM cards, or increase your phone’s resale value. If you meet the eligibility criteria and follow the steps above, you should be able to unlock your device without hassle.
For more details or troubleshooting, visit the AT&T Device Unlock Support Page.